Terms and Conditions for Man With A Van Queens Park
These Terms and Conditions set out the basis on which Man With A Van Queens Park provides removals, collection, delivery, and related transport services within the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any job, as they explain the booking process, payment rules, cancellation rights, liability limits, waste obligations, and the governing law that applies to our services.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading as Man With A Van Queens Park. References to “you” and “your” mean the customer, hirer, or person requesting the service. These terms apply to all bookings, whether arranged by phone, email, online enquiry, or any other agreed method. If any part of these terms is inconsistent with a separate written agreement signed by both parties, that written agreement will take priority for the specific matter it covers.
A booking is only accepted once we have confirmed the job details and, where required, received any deposit or advance payment requested. Estimates may be provided before a booking is made, but an estimate is not a final contract price unless we expressly state otherwise. The final charge may depend on the number of items, access conditions, labour required, waiting time, parking, distance, and any additional services requested on the day. It is your responsibility to provide accurate information so that we can quote and plan the work properly.
Booking Process
When requesting a service from Man With A Van Queens Park, you must provide clear and complete details about the goods, collection and delivery addresses, access restrictions, stairs, lift availability, parking limitations, time windows, and any special handling requirements. If the information changes before the job starts, you must tell us as soon as reasonably possible. We may revise the quotation, schedule, vehicle size, or staffing if the new information affects the work.
We reserve the right to refuse or cancel a booking if we believe the job is unsafe, illegal, impractical, or beyond the capacity of the vehicle or team booked. This includes situations where the goods are not as described, where access is materially different from what was disclosed, or where the load would breach legal weight, safety, or insurance limits. Any booking may also be subject to driver availability and acceptable payment arrangements.
We will attempt to arrive within the agreed time slot, but any time provided is an estimate unless expressly guaranteed in writing. Delays may occur because of traffic, weather, road closures, breakdowns, loading difficulties, or events outside our control. We will use reasonable efforts to keep you informed of significant delays. If you need a strict timed delivery or collection, you must tell us at the time of booking so that we can confirm whether this is possible and whether any additional charge applies.
Payments
Payment terms will be confirmed at the time of booking. Unless we agree otherwise, payment is due in full on completion of the job and before unloading ends, or at another point we specify in advance. We may request a deposit for larger jobs, short-notice bookings, weekend work, repeat labour, or services that involve advanced vehicle allocation. Deposits are usually taken as part-payment and will be deducted from the final invoice unless stated otherwise.
We accept the payment methods we notify you of when the booking is confirmed. If any payment is declined, reversed, disputed without valid reason, or not received on time, we may suspend the service, retain goods until payment is made where lawful, or recover any outstanding balance through lawful means. You are responsible for bank charges, failed payment fees, chargeback costs, or other reasonable costs arising from late or unsuccessful payment, where such costs have been incurred due to your breach of these terms.
Where the service is provided on an hourly basis, the clock may begin when the vehicle or team arrives at the agreed location, unless otherwise stated. Waiting time, delays caused by restricted access, incomplete loading, or instructions from the customer may be charged. If a job extends beyond the original quotation because the volume, weight, distance, or handling effort is greater than described, the additional charge will be calculated using our then-current rates or the method agreed before work continues.
Cancellations and Changes
You may cancel or amend a booking by giving us reasonable notice. The amount of notice required may depend on the size and nature of the job, and any cancellation charges may vary accordingly. If you cancel after we have allocated a vehicle, reserved labour, or begun travelling to the collection point, we may charge a cancellation fee to cover our losses, wasted time, and any third-party costs already incurred.
If you fail to be present, fail to provide access, or are unable to proceed with the booking when we arrive, we may treat this as a late cancellation or failed attendance and charge accordingly. Where a booking is postponed rather than cancelled, we will try to rearrange it subject to availability, but we are not obliged to hold the original price if there is a material change in the date, scope, or service requirements. Any change must be agreed by us in writing or by recorded communication.
We may cancel or suspend the service at any time if payment is not made, if the customer behaves abusively or dangerously, if we are given misleading information, or if carrying out the job would break the law, cause damage, or create an unacceptable risk. If we cancel because of our own fault and not because of events outside our control, we will refund any advance payment for the affected part of the service. Our liability in those circumstances will still be limited as described below.
Liability and Customer Responsibilities
The customer is responsible for ensuring that the items to be moved are ready, properly packed where necessary, and suitable for transport. Fragile items, antiques, glass, electronics, confidential papers, and other delicate goods should be securely packed and clearly identified. Unless we have expressly agreed in writing to pack or dismantle specific items, we accept no responsibility for damage arising from insufficient packing, hidden defects, instability, or the inherent weakness of an item.
We will take reasonable care while handling your goods, but our liability for loss or damage is limited to losses caused by our proven negligence or breach of contract. We are not responsible for indirect or consequential losses such as loss of profit, loss of business, missed appointments, replacement accommodation costs, or emotional distress, unless the law says otherwise. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.
Where a claim is made for damage, loss, or delay, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery or completion of the service. You should retain the goods and packaging where appropriate so that we can inspect the issue. Failure to report a problem promptly may affect your claim if it prejudices our ability to investigate. Any compensation payable will be limited to the fair replacement or repair value of the affected item, subject to any applicable insurance terms and exclusions.
You must ensure that all goods handed over for transport are lawful to possess and transport, and that no item is hazardous unless disclosed and expressly accepted by us in advance. We may refuse to move items that are flammable, explosive, toxic, unhygienic, illegal, or likely to cause damage to other items or property. If such items are discovered during the job, we may stop work immediately and charge for time already spent. You remain responsible for any losses or legal consequences arising from undisclosed prohibited items.
Waste Regulations and Disposal
If our service includes disposal, clearance, or removal of waste, you agree that all waste will be described honestly and classified correctly. We operate in line with UK waste legislation and environmental requirements. We may only transport, dispose of, or arrange disposal for waste types that we are permitted and equipped to handle. You must not ask us to remove waste that is controlled, hazardous, illegal, or otherwise unsuitable unless we have expressly agreed to do so and confirmed the appropriate arrangements.
It is your responsibility to tell us whether the materials include electrical items, mattresses, paint, chemicals, tyres, plasterboard, construction debris, garden waste, furniture, or any other special category of waste. Additional charges may apply for mixed waste, heavy waste, or waste requiring specific handling, segregation, or licensing compliance. If the waste is misdescribed, we may amend the price, refuse the load, or require you to take back any items we cannot lawfully accept.
Where waste transfer or disposal records are required, you may be asked to provide details to support lawful handling and traceability. We may issue a waste transfer note or other documentation where appropriate. By booking a clearance or disposal service, you confirm that you have the right to dispose of the waste and that the waste is not stolen, contaminated, or subject to any legal restriction. You agree to co-operate with reasonable compliance checks needed to meet environmental and regulatory obligations.
Force Majeure, Complaints, and Governing Law
We shall not be liable for failure or delay in performing any obligation where the failure is caused by an event beyond our reasonable control. This includes severe weather, accidents, road closures, strikes, fuel shortages, government action, utility failures, or other unexpected events that prevent safe or timely performance. If a force majeure event occurs, we will make reasonable efforts to rearrange the service or carry it out at a later date if possible.
If you have a complaint about the service, you should raise it promptly so that we can try to resolve the issue fairly. We may ask for photographs, invoices, or other evidence to help assess the matter. A complaint does not give you the right to withhold undisputed payment unless we agree otherwise in writing or the law requires it. Any informal attempt to resolve a dispute should be made before legal proceedings are started.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right.
Additional Provisions
The customer must provide reasonable access to the collection and delivery points and must ensure that parking arrangements, permits, and building rules are in place unless we have agreed to arrange them. You are responsible for obtaining consent from landlords, management companies, employers, or other relevant parties where needed. We may charge extra for stairs, long carries, waiting, re-delivery, storage, or any work not included in the original booking.
All quotes are based on the information available at the time they are given. If the scope changes, the price may change too. No employee or contractor of ours has authority to alter these Terms and Conditions unless the change is confirmed by an authorised representative in writing. These terms apply equally to one-off jobs, repeat services, and any amended bookings accepted by us.
By confirming a booking with Man With A Van Queens Park, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend that you retain a copy for your records. These terms are designed to provide a fair, lawful, and practical framework for service delivery while protecting both parties and promoting a smooth, professional moving experience.