Terms and Conditions for Man With A Van Queenspark

These Terms and Conditions set out the basis on which Man With A Van Queenspark provides domestic and commercial transport, moving, collection, delivery, and related labour services in the UK. By placing a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before making a reservation. They are intended to explain how bookings are arranged, how payments are handled, when cancellations may apply, what liabilities are accepted or excluded, and how waste and disposal obligations are managed. For the purposes of these terms, references to “we”, “us”, and “our” mean Man With A Van Queenspark, and references to “you” or “the customer” mean the person, business, or organisation requesting the service.

1. Booking process
Bookings may be made by telephone, email, online enquiry, or any other method we make available from time to time. A booking is only considered accepted when we issue a written confirmation, which may include a quotation, booking reference, job summary, estimated arrival window, and any agreed conditions. Verbal estimates are not binding unless confirmed in writing. You must provide accurate information at the time of booking, including collection and delivery addresses, item descriptions, access restrictions, floor levels, parking arrangements, item dimensions, and any special handling requirements. If the information provided is incomplete or inaccurate, we may revise the quotation, alter the vehicle size, amend the labour requirement, or decline to proceed if the service cannot be performed safely or lawfully.

We reserve the right to refuse any booking where the requested work appears unsafe, unlawful, impractical, or outside the scope of our service. Unless expressly stated otherwise, arrival times are estimated rather than guaranteed. Traffic, weather, access delays, parking restrictions, or unforeseen operational issues may affect timing. If an appointment requires permits, prior building approval, waiting restrictions, or loading bay arrangements, it is your responsibility to ensure these are in place unless we have agreed in writing to arrange them on your behalf. Any additional charges arising from waiting time, additional labour, stair carries, dismantling, assembly, or route changes may be added to the final invoice.

2. Pricing and payments
All prices are quoted in pounds sterling unless otherwise stated. Quotes may be based on hourly rates, fixed fees, mileage, volume, load size, or a combination of these factors. Where a quotation is provided, it remains valid for the period stated in the quote or, if no period is stated, for a reasonable time only. We may adjust the price if the actual service differs from the information originally supplied. This includes, without limitation, extra items, heavier loads, longer carrying distances, inaccessible access points, waiting time, additional stops, or the need for a larger vehicle or extra staff. Any price shown is exclusive of charges that are specifically identified as additional, such as congestion-related costs, parking fees, tolls, permits, disposal fees, or specialist materials.

Payment terms will be confirmed at booking or on invoice. Unless otherwise agreed, payment is due immediately upon completion of the service and before unloading, where that is the standard arrangement for the job. We may request a deposit or advance payment for larger jobs, same-day commitments, certain peak dates, or work involving third-party costs. Accepted methods of payment may include card, bank transfer, cash, or other methods notified at the time of booking. If payment is made by bank transfer, cleared funds must be received within the stated payment period. Late payments may attract interest and recovery costs in accordance with applicable UK law. We may suspend future services, retain goods where lawful, or pursue debt recovery action if invoices remain unpaid.

3. Customer obligations
You must ensure that the goods to be moved are properly packed, labelled where necessary, and suitable for transport. Fragile items should be protected adequately unless we have specifically agreed to pack or wrap them. You must disclose any items that are valuable, hazardous, prohibited, unusually heavy, or at risk of damage from movement. You are responsible for ensuring that you have the right to move the goods, access the property, and authorise the work. If third parties are involved, such as landlords, managing agents, building managers, or neighbours, you must obtain any necessary permissions before the service begins. Failure to do so may result in delay, cancellation, or additional charges.

4. Cancellations and postponements
You may cancel or reschedule a booking by giving notice within a reasonable time. Cancellation charges may apply depending on the notice period, the nature of the booking, and whether costs have already been incurred. If you cancel after we have allocated a vehicle, staff, or equipment, or after we have travelled to the collection point, we may charge a cancellation fee to cover losses and wasted time. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation occurs too close to the scheduled job or if third-party costs cannot be recovered. If you need to postpone a service, we will use reasonable efforts to offer an alternative date, but availability cannot be guaranteed. We may cancel or suspend the job if access is unsafe, payment is not made, the goods are materially different from what was described, or circumstances beyond our control prevent performance.

5. Liability and limitations
We will take reasonable care in carrying out our services and handling goods entrusted to us. However, our liability is limited to loss or damage caused directly by our negligence or wilful misconduct. We are not liable for pre-existing damage, natural wear and tear, hidden defects, inadequate packaging, incorrect assembly, unstable stacking, or items that are unsuitable for transport. Where goods are disassembled, reassembled, or connected by us at your request, any risk arising from structural weakness, missing fixings, manufacturer defects, or improper installation remains with you unless we expressly agree otherwise in writing. You are responsible for ensuring that all personal data, confidential material, and removable storage devices are secured or backed up before the service begins.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for a claim arising out of any single booking will not exceed the total amount paid or payable for that booking, unless a higher limit is required by law. We are not responsible for indirect or consequential loss, such as loss of profit, loss of opportunity, business interruption, or loss of data. If a claim arises, you must notify us promptly and allow us a reasonable opportunity to inspect the issue, where relevant, before repairs or disposal take place.

6. Risk, ownership, and storage
Risk in the goods remains with you at all times unless and until we have expressly agreed in writing to assume responsibility under a separate arrangement. Ownership of goods is not transferred to us at any stage. If items are left in our temporary custody for reasons connected with the service, you must collect them promptly when requested. We are not a storage provider unless we have stated otherwise in writing. If goods are left uncollected, we may charge reasonable storage, handling, or administrative fees where lawful. We may also dispose of abandoned items only in accordance with applicable law and after any required notices have been given.

7. Waste regulations and disposal rules
Where our service includes the removal, transport, or disposal of waste, all parties must comply with UK waste laws and regulations. We will not knowingly transport, handle, or dispose of controlled waste, hazardous waste, electrical items, gas cylinders, paints, chemicals, asbestos, or any other regulated material unless we are legally permitted and specifically agreed to do so in writing. You must accurately describe any waste before collection. If waste is misdescribed, mixed with prohibited items, or found to be subject to special handling requirements, we may refuse collection, return the load, or apply additional charges. You are responsible for confirming that the waste is yours or that you have lawful authority to arrange its removal.

Where we act as a carrier or collector of waste, we will do so in accordance with the relevant duty of care, transfer documentation, and disposal obligations. We may require you to provide evidence of ownership, separation of materials, or confirmation of the source of waste where reasonably necessary. It is your responsibility not to include items that could contaminate recyclable or general waste streams. If fly-tipping, illegal dumping, or unlawful disposal is suspected, we reserve the right to refuse the work and report the matter to the appropriate authorities if required by law. Any fines, penalties, clean-up costs, or enforcement action caused by inaccurate information supplied by you may be passed on to you to the fullest extent permitted by law.

8. Vehicle access, parking, and site conditions
You must ensure that the vehicle can reasonably access the collection and delivery points. If parking restrictions, narrow streets, height barriers, road closures, or private access limitations apply, you must notify us in advance. Any parking charges, permits, penalty risks, or waiting restrictions should be arranged by you unless we agree otherwise. If the vehicle cannot park close to the property, extra labour or time may be required and charged accordingly. We may refuse to move an item where the access route is unsafe, the item cannot fit through the intended route, or the load presents a risk to property, persons, or the vehicle.

9. Insurance and claims
We maintain insurance cover that is typical for a professional moving and transport service, but insurance does not alter the limitations set out in these terms. If you believe an item has been lost or damaged during the service, you must notify us as soon as reasonably practicable and provide a clear description of the issue, supporting evidence, and any relevant value information. Claims should be made before repair, replacement, or disposal occurs, unless urgent action is needed to prevent further damage. We may request photographs, purchase receipts, inventory lists, or other evidence to assess the claim. Any settlement will take into account age, condition, depreciation, and the circumstances of the incident, subject to applicable law and policy terms.

10. Force majeure and operational discretion
We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, accidents, strikes, illness, breakdown, fire, flood, civil disturbance, or actions by third parties. In such cases, we may reschedule the service, deploy an alternative vehicle, alter the sequence of work, or cancel the booking without liability for any indirect loss. Where possible, we will take reasonable steps to minimise disruption and keep you informed. We also reserve the right to make operational decisions that are necessary to protect staff, customers, vehicles, and property. This may include limiting the number of items moved at one time, requiring additional labour, or declining to handle particularly awkward, heavy, or high-risk goods.

11. Right to refuse or stop work
We may refuse to start, continue, or complete a booking if the customer is abusive, the environment is unsafe, the goods are materially different from those described, or the instructions given would require unlawful conduct. If work is paused or stopped for reasons attributable to the customer, any time already spent, travel costs, and other incurred expenses may still be chargeable. We may also refuse items that present a risk of contamination, damage, personal injury, or breach of law. Our staff are entitled to work in a safe and respectful environment, and we may withdraw our service immediately if that standard is not met.

12. Amendments to these terms
We may update these Terms and Conditions from time to time to reflect legal, operational, or administrative changes. The version in force at the time of your booking will normally apply to that booking, unless a change in law requires immediate application of updated terms. If any provision is held to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right under these terms does not mean that right has been waived.

13. Governing law
These terms and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If you are a consumer, nothing in these terms affects your statutory rights under UK consumer legislation.

14. Final provisions
By confirming a booking with Man With A Van Queenspark, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are designed to ensure that every man with a van service is carried out fairly, safely, and with clear expectations for both parties. If you are unsure about any part of the service, pricing structure, or permitted items, you should raise the issue before the job is confirmed so that it can be reviewed in advance. These terms form the entire agreement between you and us in relation to the booking, except where a separate written contract states otherwise.